I help organizations create meaningful experiences using human-centered design.

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Insight-Driven

I work to discover, understand and harmonize the needs of people - including customers, employees, and stakeholders.

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Experience

I collaborate with stakeholders to identify opportunities and create a future vision for experiences people need, want and expect in their end-to-end service journey.  

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Strategist

I create frameworks, guidelines, recommendations and plans that align and move the team towards the desired future, while also considering constraints of today.

From uncertainty…

…to a future direction

  • An enterprise customer experience vision for a Fortune 50 retailer

  • An aspirational future customer journey for a complex and growing category

  • A website content strategy to help save kids' lives

Email me to access case studies

I use design thinking methods to understand opportunities and imagine new possibilities.

Who am I?

Strategic leader who harmonizes business, customer/employee and technical objectives.   

Results-driven executor who creates meaningful impact for people and businesses.

Clients I’ve worked with

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What people are saying

 

“Emily's intellect and idealism creates lasting strategic impact in every body of work she leads. She is a skilled strategist adept at leading complex work and influencing a wide variety of stakeholders in the process. When I'm working with Emily, I know I can expect excellence in outcomes and outputs.”

— Meghan McInerny, Sr. Director of Experience Strategy, Best Buy

 

“Emily has an insatiable curiosity combined with a drive to find answers. Her analytical mind and amazing range of experience in UX, user research, and content strategy always improved the final product of every project we worked on together. Emily's talent for understanding the strategic goals and helping organizations translate those goals into practical solutions makes her a valuable asset to any team.”

—Christine Benson, Sorted Content

 

“Emily is brilliant - her depth of perception, intellectual rigor, integrity, and inquisitive nature made a vital asset to the Experience Strategy team. She truly elevates everyone around her and is a natural leader.”

— Elisa Poquette, Sr. Manager Experience Strategy, Best Buy

 

“Emily has the rare ability to help her clients develop a vision or strategy and then bring it to life through stellar planning and implementation. She is a true collaborator, always working to ensure that her client's business goals are at the center of her work, while also bringing in the user perspective. She seeks to learn and understand everything she can about a client's business, audiences, goals, value propositions, etc., so that she can develop tailored recommendations that get results.”

— Meghan Casey, Do Better Content

I’d love to work with you.